PHILIP J. FIORE
701 Ridgecrest Ct. Apt 1313
Norman, OK 73072
Phone (405) 310-9269
e-mail:  phil@thedonfiore.com


OBJECTIVE
* To further my career and knowledge in technology support and maintenance as well as provide management and guidance to other technology workers.


QUALIFICATIONS
*	10+ years in incoming phone based customer support.
*	Experience supporting all versions of MS Windows and MS Office.
*	Excellent customer interaction, technical support, and customer service skills.
*	Extensive experience using and supporting Linux and MaxOSX. 


PROFESSIONAL EXPERIENCE
Systems Administrator
GeoTec/OnRamp Internet Services	Tulsa, OK     2002-2003
*	Updated and maintained crucial network systems.
*	Managed and hired technical support staff and resolved escalated customer support calls.
*	Repaired computers for internet customers and other clients.

Technician and Customer Support
Corkey Control Systems	Tulsa, OK     2003-2005
*	Developed complex algorithms and coding for patented magnetic lock systems.
*	Traveled to each customer's location to perform on site surveys for product sales and installation both overseas and in the United States.
*	Handled post sales support issues and ensured customer satisfaction.

Advanced Technical Support
DecisionOne/Alorica, Inc	Tulsa, OK     2005-2007
*	Directly supported SprintPCS customers with mobile device issues.
*	Handled incoming technical support, advanced technical support, billing, and customer support calls.
*	Created documentation and fixes for new issues as they arose with devices.

IT Support Manager / IT Lab Manager
University of Oklahoma	Norman, OK     2007-Present
*	Directly supported University customers with all technology issues.
*	Managed entire IT computer lab services, including over 45 labs with 800+ computers and an average of 40 employees.
*	Used Altiris and Microsoft AppV (SoftGrid) to support, create, and deploy over 200 software packages to lab computers.
*	Provided Altiris support and training to other areas of OU through service agreements.

EDUCATION
High School Diploma
Union High School     Tulsa, OK     2001