PHILIP J. FIORE
8936 S. Darlington Ave.
Tulsa, OK 74137
Phone (918) 812-5470
e-mail:  phil@thedonfiore.com


OBJECTIVE
* To further my career and knowledge in technology support and maintenance.


QUALIFICATIONS
* 5+ years in incoming phone based customer support.
* Experience supporting all versions of MS Windows and MS Office.
* Excellent customer interaction, technical support, and customer service skills.
* Experience using and supporting Linux and MaxOSX. 


PROFESSIONAL EXPERIENCE
Systems Administrator
GeoTec/OnRamp Internet Services	Tulsa, OK     2002-2003
* Updated and maintained crucial network systems.
* Managed and hired technical support staff and resolved escalated customer support calls.
* Repaired computers for internet customers and other clients.

Technician and Customer Support
Corkey Control Systems	Tulsa, OK     2003-2005
* Developed complex algorithms and coding for patented magnetic lock systems.
* Traveled to each customer's location to perform on site surveys for product sales and installation both overseas and in the United States.
* Handled post sales support issues and ensured customer satisfaction.

Advanced Technical Support
DecisionOne/Alorica, Inc	Tulsa, OK     2005-Present
* Directly supported SprintPCS customers with mobile device issues.
* Handled incoming technical support, advanced technical support, billing, and customer support calls.
* Created documentation and fixes for new issues as they arose with devices.


EDUCATION
High School Diploma
Union High School     Tulsa, OK     2001